Shipping policy
Thank you for shopping with Sleepy UK (“we”, “our”, “us”).
This Shipping Policy explains how we process, ship, and deliver your orders placed through https://uk-sleepy.co.uk/.
1. Processing Time
Orders are typically processed within 1–2 business days (Monday–Friday, excluding public holidays).
Orders placed on weekends or public holidays will be processed on the next working day.
During peak periods or promotional campaigns, processing times may be slightly extended. We appreciate your understanding.
2. Shipping Rates & Delivery Times
We deliver across the United Kingdom. Shipping fees are calculated based on delivery region and total order weight, as detailed below.
Delivery times are estimates and may vary depending on courier performance and external factors beyond our control.
United Kingdom (England, Scotland & Wales)
| Weight Range | Shipping Fee |
|---|---|
| 0 – 1.99 kg | £3.49 |
| 2 – 4.99 kg | £4.99 |
| 5 – 9.99 kg | £5.49 |
| 10 – 14.99 kg | £5.99 |
| 15 – 19.99 kg | £7.99 |
| 20 – 29.99 kg | £9.99 |
| 30 – 39.99 kg | £14.99 |
| 40 – 49.99 kg | £19.99 |
| 50 – 59.99 kg | £25.99 |
| 60 – 69.99 kg | £29.99 |
| 70 – 79.99 kg | £34.99 |
| 80 – 89.99 kg | £39.99 |
| 90 – 99.99 kg | £44.99 |
| 100 – 499.99 kg | £64.99 |
| 500 – 999.99 kg | £120.00 |
| 1000 – 1499.99 kg | £160.00 |
| 1500 – 1999.99 kg | £220.00 |
| 2000 – 2499.99 kg | £300.00 |
| 2500 – 4999.99 kg | £400.00 |
| 5000 – 20000 kg | £650.00 |
| 20,000 kg and over | £800.00 |
Outside Mainland UK
(Northern Ireland & British Forces)
| Weight Range | Shipping Fee |
|---|---|
| 0 – 1.99 kg | £5.75 |
| 2 – 4.99 kg | £5.99 |
| 5 – 9.99 kg | £7.99 |
| 10 – 14.99 kg | £8.99 |
| 15 – 19.99 kg | £13.99 |
| 20 – 29.99 kg | £16.99 |
| 30 – 39.99 kg | £22.99 |
| 40 – 49.99 kg | £27.99 |
| 50 – 59.99 kg | £33.99 |
| 60 – 69.99 kg | £37.99 |
| 70 – 79.99 kg | £42.99 |
| 80 – 89.99 kg | £47.99 |
| 90 – 99.99 kg | £52.99 |
| 100 – 499.99 kg | £70.00 |
| 500 – 999.99 kg | £140.00 |
| 1000 – 1499.99 kg | £180.00 |
| 1500 – 1999.99 kg | £240.00 |
| 2000 – 2499.99 kg | £320.00 |
| 2500 – 4999.99 kg | £420.00 |
| 5000 – 20000 kg | £700.00 |
| 20,000 kg and over | £1,000.00 |
3. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.
Please allow up to 24 hours for tracking information to become active.
4. Delivery Address
Customers are responsible for providing accurate and complete delivery details at checkout.
We are not liable for delays or failed deliveries caused by incorrect or incomplete address information.
If you need to update your address, please contact us immediately at
📧 online@memocashandcarry.co.uk
(Address changes may not be possible once the order has been dispatched.)
5. Delivery Issues
If your order does not arrive within the estimated timeframe:
-
Check your tracking link for updates
-
Contact the courier directly if required
-
If the issue remains unresolved, email us at online@memocashandcarry.co.uk
We are not responsible for parcels marked as delivered but subsequently lost or stolen.
6. International Shipping
At this time, we only ship within the United Kingdom.
For wholesale, pallet, or export enquiries, please contact
📧 online@memocashandcarry.co.uk
7. Delays & Force Majeure
Sleepy UK is not responsible for delivery delays caused by circumstances beyond our control, including but not limited to:
weather conditions, strikes, courier disruptions, or force majeure events.
We will make every reasonable effort to keep customers informed of significant delays.
8. Contact Us
For any shipping or delivery enquiries, please contact us at:
📧 online@memocashandcarry.co.uk